My pick up point doesn’t match my geolocalization

When using GPS location, try and connect to WiFi for greater accuracy. For more tips on how to better give a GPS location, see 'The app isn’t reading my location correctly. What can I do?'.

When you use your GPS location to indicate your pick up point instead of stating an address, the driver will go to whatever address the GPS gives them. If they arrive at this location and can’t find you, they will call you to find out exactly where you are. The journey between their initial location and where you are will count as driver waiting time. 

Please remember, it's your responsibility to make sure you’re in the place you specified for the pick up point. If not, you may be charged for exceeding the courtesy waiting time of 5 minutes and your journey may then be cancelled. To know the waiting times for each city, you can check this article: “Recogida de pasajeros. Protocolo para el tiempo de espera”. If your driver was at the specified location, you will be charged for this cancellation.

The Cabify application needs to send and receive information in order to function. If it doesn't connect properly, you probably don't have a strong signal. Try heading to a place with better coverage.

You may also be using an old version of the application.

Your application should update automatically, but if it doesn't, you can always go to the app store (Play Store for Android or App Store for iOS) and put 'Cabify' in the search engine. There you should see the option to update the application.

Sometimes due to technical problems, the application may crash and stop working. If so, our engineering team will get to work immediately to get things back to work as soon as possible.


You need to make sure you’re in the place you specified for the pick up point. If you’re not, the journey may be cancelled and you may be charged a cancellation fee, as long as the driver was at the specified location.
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