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The app, Journeys, Reservations

The app isn’t reading my location correctly. What can I do?

When ordering your Cabify, the most reliable way to give your pick up point is entering a street address.

If you're location isn't being picked up correctly, try and connect to WiFi if possible. Or you can try changing your locations settings:

  • If you’re using Android:

Go to 'Settings' -> 'Location' and select the mode you prefer. GPS is more accurate but consumes more battery, while using mobile networks or WiFi is less precise but has a lower consumption.

  • If you are an iPhone user, we recommend:

Go to 'Settings' -> 'Privacy' -> 'Location services' and make sure that the location is active and enabled in our application.

If you’re ordering a Cabify but you’re worried that the given location might not be completely accurate, you can use the ‘message the driver’ field to add an explanation of exactly where you are.

When possible, enter a street address when choosing your pick up point, instead of relying on GPS. it’s the most reliable way.

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