The mobile application

How can I rate a previous journey?

Once a journey finishes, you have two hours to give your rating of between one and five stars. If you rate the driver three stars or under, you’ll be asked to give more details as to what went wrong and we may get in touch with you to follow it up.

This way, the driver ratings help us to ensure that you are offered an excellent, five-star service.

Please note, the rating is intended to be an evaluation of the driver, not our service as a whole. If there was something you were not happy that had nothing to do with the driver, please write to us.