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Problems with a journey

How can I ask for a refund?

At Cabify, we aim to give you the best service possible. However, very occasionally, things can go wrong. In some situations, you may be entitled to a refund.

If you think this might be the case, please contact us, telling us about your situation, and we’ll refund you if appropriate.

When necessary, please attach a download or screenshot of your bank receipt showing the relevant charge.

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