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Cabify guide

How can I contact Cabify?

We want you to have a quality experience with Cabify, and that doesn’t end the moment you arrive at your destination. If you have any problems or feedback, we’re right here ready to respond as soon as possible. Don’t be shy!

The easiest way to contact us is via the app:

  • Open the menu by pressing on your photo / person icon
  • Press ‘Help’
  • Select ‘I want to contact Cabify’
  • Choose the relevant options
  • If necessary, select the journey and explain the reason for contact.
  • Attach a file if necessary
  • Press ‘Submit’


You can also get in touch with us via the web:

  • Click 'Log in' in the top right corner and enter your details
  • Select ''Help'.
  • Choose the option that best fits your request
  • If necessary, select the journey and explain the reason for contact.
  • You can attach a file if necessary
  • Click 'Send.


We’ll immediately send you an email confirming we’ve received your message and then we’ll be in touch with more information as soon as possible.

Alternatively, you can contact us here and we’ll get back to you as soon as we can.

Additional regional information

Brazil: You can contact us via the link above or, if you prefer, you can email us at publico.br@cabify.com. If you need to contact our legal team directly, please email atendimento.juridico@cabify.com

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