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Problems with a journey

Lost property: What can I do if I left something in the vehicle?

If you think left something in a Cabify, you'll need to send us a lost items form. You can do this via the app or via the web.

Via the app:

  • Go to 'Journeys' then 'Previous'
  • Select the journey during which you lost your item
  • Click 'Report a problem' then 'Problem with journey or charge'
  • Select 'Lost item' and fill in the form.

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Via the web:

  • Go to www.cabify.com and sign in using your username and password.
  • Click 'Journeys' then 'Previous journeys'
  • Select the journey during which you lost your item
  • vClick 'Report a problem' then 'Problem with journey or charge'
  • Select 'Lost item' and fill in the form.

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Please make sure you include your phone number and authorize us to handle your data.

What happens next?

Once you’ve sent us the contact form, we’ll let you know whether we’ve heard anything from the driver and, if so, where you need to go to pick the item up.

Of course, we do our best to facilitate the return of lost items to their owners, but we can offer no guarantee that all items left behind will be found and returned. Therefore, we recommend always checking the vehicle before getting out of your Cabify to make sure you’re not leaving anything behind.

You can find our Terms and Conditions here.

Additional regional information (please note, in all countries you first need to fill in the lost items form):

  • Argentina:

The driver will take your item to the local Cabify office.

  • Colombia:

Our local office will put you in touch with the driver so that you can arrange the return of the item without needing to come to our office. Any travel costs incurred in this process will be your responsibility.

  • Peru

Our local office will put you in touch with the driver so that you can arrange the return of the item without needing to come to our office. Any travel costs incurred in this process will be your responsibility.

 

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