Displaying content in
Problems with a journey

Lost property: What can I do if I left something in the vehicle?

If you think left something in a Cabify, please fill out this form so that we can try to help you get it back.

What happens next?

If the driver has found your item, they’ll tell us and they’ll take the item to the relevant authorities as the law requires.

Once you’ve sent us the contact form, we’ll let you know whether we’ve heard anything from the driver and, if so, where you need to go to pick the item up.

Of course, we do our best to facilitate the return of lost items to their owners, but we can offer no guarantee that all items left behind will be found and returned. Therefore, we recommend always checking the vehicle before getting out of your Cabify to make sure you’re not leaving anything behind.

You can find our Terms and Conditions here.

Additional regional information:

  • Argentina:

The driver will take your item to the local Cabify office.

  • Colombia:

The driver will take your item to the local Cabify office.

  • Peru

Our local office facilitates communication between the passenger and driver so that they can coordinate the handover of the lost item without having to go to the Cabify office. Any travel costs incurred will be the charged to the passenger.

  • Portugal:

The person responsible in each local office will coordinate the return of the lost item. If the client needs to order a Cabify for the item to be brought, they will be charged for the journey as normal.

Was this article helpful?
2087 out of 5345 found this helpful
Can't find your answer?
We have a 24/7 support team