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Problems with a journey

What can I do if I was unhappy with the driver?

When you finish a journey, you are asked to submit a driver rating. If you give a rating under 3 stars, we’ll get in touch with you via email to ask you for more details.

Our logistics team will speak to the driver and take the necessary measures to ensure that Cabify continues to offer the best possible service. Meanwhile, we will evaluate your complaint to assess what we need to do to make it up to you.

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