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Problems with a journey

What can I do if I was unhappy with the driver?

When you finish a journey, you are asked to rate the driver from 1 to 5 stars to state your satisfaction with the service they have given you. If you give a rating under 3 stars, we’ll get in touch with you via email to ask you for more details.

Our logistics team will speak to the driver and take the necessary measures to ensure that Cabify continues to offer the best possible service. Meanwhile, we will evaluate your complaint to assess what we need to do to make it up to you.

Alternatively, contact us, selecting 'I have a problem' and explain what went wrong, making sure to include the journey details so we can check which driver you had. We'll look into your case and get back to you.

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