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Problems with a journey

What can I do if I was unhappy with the driver?

When you finish a journey, you are asked to rate the driver from 1 to 5 stars to state your satisfaction with the service they have given you.

The rating you give will be taken into consideration for the driver to work on their areas of improvement, and to continue offering the best possible service,

As well as giving your rating on our app, you may also get in touch with us by heading to the ‘Rides’ section and selecting the ride in question. Once you’ve filled out the details, we’ll look into your case and we’ll get back to you as soon as possible.


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