I’m not receiving invoices or receipts
If you’re not receiving invoices or receipts and you think you should be, check the Junk/Spam folder in your inbox, sometimes they end up there.
To receive invoices you need to register as a business. If you haven't yet done so, you can do so via the web:
- Go to cabify.com and log in to your account.
- Select ´Billing' from the menu
- Click on the 'Invoices' tab
- Click 'Begin' and fill in your company's financial details
- From now on you will start to receive invoices.
From this moment, you’ll start receiving invoices on the first of each month. If you then need to receive invoices for journeys that were made before you entered your financial details, please contact us.
Additonal regional information
The receipt that we send you via email isn't a valid business invoice. To receive invoices made out to your company name, you need to have a Cabify Business account. Our business team can set this up for you, contact them at firstname.lastname@example.org.
Once you register as a business we will send you invoices for all future journeys but unfortunately we're not able to provide you with invoices for journeys made before that moment.