We're sorry that you're having trouble applying a discount. However, sometimes there is a simple explanation. Consider these key points:
- Before credit applies, you must have a valid payment method added
- The discount may have expired. Check the terms and conditions.
- Discounts do not apply when paying by card machine.
- You must enter the discount code in the app before you order the journey(s) you want the discount to be applied to.
- You'll see the estimated price with the discount applied.
It's also worth checking that you've put the code in correctly. See ‘I have a discount. How can I use it?’ and follow the steps.
Of course, if you’re still having problems, please contact us so that we can help.