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Discounts and promotions

I can’t apply my discount

We're sorry that you're having trouble applying a discount. If something's not working properly, write to us and we'll put it right as soon as possible.

However, sometimes there is a simple explanation. Consider these key points:

  • Before credit applies, you must have a valid payment method added
  • The discount may have expired. Check the terms and conditions.
  • Discounts do not apply when paying by card machine.
  • You must enter the discount code in the app before you order the journey(s) you want the discount to be applied to.
  • The discount will be applied when your journey is finalized and you are emailed the receipt. The estimated price you’ll see until then won’t take the discount into account.

It's also worth checking that you've put the code in correctly. See ‘I have a discount. How can I use it?’ and follow the steps.

Of course, if you’re still having problems, please contact us so that we can help.

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