I can’t apply my discount

We're sorry that you're having trouble applying a discount. However, sometimes there is a simple explanation. Consider these key points:

  • Before credit applies, you must have a valid payment method added
  • The discount may have expired. Check the terms and conditions.
  • Discounts do not apply when paying by card machine.
  • You must enter the discount code in the app before you order the journey(s) you want the discount to be applied to.
  • You'll see the estimated price with the discount applied.
  • If the error occurs in a promotion without a code, we suggest you contact your bank.

It's also worth checking that you've put the code in correctly. See ‘I have a discount. How can I use it?’ and follow the steps.

Of course, if you’re still having problems, please contact us so that we can help.

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