I can’t apply my discount
If you’re having trouble using a voucher code, first double-check that you’ve put the code in correctly. Check ‘I have a discount. How can I use it?’ and make sure you’ve followed the steps correctly.
It’s also worth checking the terms and conditions of your discount code in case it has expired.
Bear in mind two key points that many people forget:
- You must enter the discount code in the app before you order the journey(s) you want the discount to be applied to.
- The discount will be applied when your journey is finalized and you are emailed the receipt. The estimated price you’ll see until then won’t take the discount into account.
Of course, if you’re still having problems, please contact us so that we can help.