Can I contact the driver?

Yes, you can message the driver in the moment of ordering (to give them your exact location, an alternative phone number, etc), or once you’ve ordered, you can call them once they’re on their way.

  • Via the app: Enter your pick up and drop off point, order your ride and when your driver has been assigned, you have the option to contact them, via chat or call, by pressing on the 'Contact' option.
  • Via the website: When making a reservation or immediate request in the 'Order a Cabify' section you'll find a 'Message the driver' field. There you can write any instructions you have for the driver.

When your ride request has been accepted you have been assigned a driver, you’ll see their photo and a list of actions. Press ‘Call’ and you’ll get straight through to the driver.

Please bear in mind that if your driver is finishing a journey near you before picking you up, you won't be able to contact them until they have dropped off their passenger.

Lembre-se de que, se o motorista estiver terminando um trajeto perto de você antes de buscá-lo, você não vai poder entrar em contato até que ele ou ela deixe o passageiro.

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