I’m worried someone might have gained access to my account. What can I do?
If you think somebody might have obtained the password to your Cabify account or somehow gained access to it, please change the password immediately.
Not sure how to? It’s easy:
- Open the app and tap on your photo / person icon
- Press ‘My account’
- Press ‘My info’
- Scroll all the way down and press ‘Edit Password’
- Enter your current password and choose a new one.
- Press the tick icon in the top right corner to activate your new password.
Once you have updated your Cabify account, do the same to the e-mail account associated to your profile. Make sure you create a safe password, and different than the one on your Cabify account.
For tips on choosing a password that will keep your account secure, see ‘How can I make sure my account is safe?’.