Why do I have a payment pending?
If you have a payment pending, it means we were not able to charge your payment card/PayPal account for your last journey. This may be due to lack of funds, or because your card has expired or been blocked by your bank.
While you have a payment pending, you won’t be able to make any more journeys, so please make sure you add funds to your account or update your payment method as soon as possible. If you need further help, please contact us.