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Problems with a journey

What happens if I don’t show up at the pick up point?

If your driver arrives at the pick up point and isn't able to find you there, they'll wait 5 minutes for you. They will then try to contact you but if they are not able to and have received no further instructions from you, they will leave. In this case, you will be charged the minimum journey price.

If you find that you can't make it to the pick up point in time, the best thing to do is call the driver and tell them where you are so they can come and collect you. Your location will become the new pick up point. Bear in mind, the price of your journey may be affected.

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