Riders

What do I do if I have an accident or the vehicle is not in good condition?

In case of an accident: we hope it won't happen, but if you are involved in an accident, please report it through the app. Go to the main menu, 'Help' > 'Scooters and motorbikes' > 'I have had an accident'.

 

We will put you in touch with one of our agents by phone and tell you how to proceed.

 

In case the scooter or scooter is not in good condition: first of all, we are sorry for what happened. The quality of our service (and of our vehicles) is a key aspect.

 

In order to review it, we need you to inform us via the app. Go to the main menu, 'Help' > 'Scooters and motorbikes' > 'The vehicle was damaged' and one of our agents will contact you to deal with it.

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