What is the surcharge that applies during periods of high demand?
To incentivize our drivers to be on the roads when you need them most, thereby lowering waiting times and improving the service we can offer you, a small surcharge may be added to your journey price during moments of high demand.
As long as you enter a drop off point when ordering your journey, you’ll know when it includes a high demand surcharge because there will be an ‘i’ symbol next to the price. You can click on this ’i’ to see the surcharge amount. It’s calculated by taking a varying percentage of the journey price, depending how high demand is. So it may vary one journey to the next, but once it's calculated in your estimated price, it can't change (unless you make changes to your journey).
Of course, if you don’t enter a drop off point at the time of ordering, you won’t see a price and you won’t know whether a high demand surcharge applies until the journey is completed. You’ll be able to see the fare breakdown in the emailed receipt.
So, when do high demand charges apply?
Basically, during moments when lots of people are ordering a Cabify. For example, when people are traveling to/from work, when it is raining lots, when there is a big event on, or at busy weekend periods. We monitor demand levels in real-time so that the price goes back to normal as soon as the demand goes back down.
This applies in the following cities: Barranquilla, Bogota, Cali and Medellin, Santos, Lisbon e Porto