Is Cabify accessible for disabled passengers?
Yes, we want you to be able to get around the city as easily as possible, no matter who you are.
If you’re a wheelchair user, you can travel in any of our categories, as long as your wheelchair can fold into the trunk. Your driver will be glad to help you and will make sure your ride is as comfortable as possible. When you’ve ordered, you can use the chat to tell the driver that you have a wheelchair with you, so they’ll be ready to help. Another option is our Access Taxi category, currently available only in Madrid, which is especially adapted for wheelchair users and people of reduced mobility. For more information, see ‘‘What is Cabify Access?’’.
Blind or partially sighted users
Our app is 100% accessible for blind users (using the screen reader service for iOS and Android). Furthermore, we offer information sessions to our drivers to make sure that give the best possible service to blind and partially sighted users.
We are working on further initiatives to improve our service for disabled users. If you have any feedback on how we could improve, please contact us.