Prices, charges, invoices

Do I have to pay if I cancel a journey?

We understand that plans change, so we try to give you as much flexibility as possible before charging you for cancellations.

However, in certain situations we do need to charge you:

• If you cancel a journey several minutes after you’ve been assigned a driver
• If you cancel a reservation too close to the pick up time

Please see our Fares page for a summary of our cancellation policy in each city and category.