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Prices, charges, invoices

Do I have to pay if I cancel a journey?

We understand that plans change, so we try to give you as much flexibility as possible before charging you for cancellations.

However, in certain situations we do need to charge you:

  • If you cancel a journey several minutes after you’ve been assigned a driver
  • If you cancel a reservation too close to the pick up time

Please see our Fares page for a summary of our cancellation policy in each city and category.

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