Displaying content in
Prices, charges, invoices

Why has my card been rejected?

The most common cause for a user’s payment card to be rejected is because they are trying to use it in foreign country and a security block has been put on the card. That’s why we recommend using PayPal if you’re going to be using Cabify abroad.

Other reasons could be:

  • The incorrect card details were entered
  • The account contains insufficient funds
  • The card has expired.
  • The card is already linked to two other Cabify accounts.

If none of the above seem likely, get in touch and we'll help you as soon as possible.

Was this article helpful?
294 out of 1253 found this helpful

We’re here to help.  Log in to ask for help with your account or with a journey.

Enter I don’t have an account or I can’t log in