What is CabiFly
CabiFly * is a new travel experience, an air transport fleet that allows users to fly above the chaotic traffic of São Paulo.
It’s very easy to use. Through Cabify app, you can see the "CabiFly" option denoted by the helicopter, along with the other transport options that we offer. Once you select it, you’ll be redirected to the Voom website so you can specify the day you want to fly. It is possible to book a flight from 7 days up to 1 hour before the flight. The ride to the helicopter is in a Cabify. Then you’ll fly to your destination with Voom and once you land you’ll be picked up again by Cabify.
The CabiFly service schedule is from Monday to Friday, from 7:00 am to 8:00 pm.
What is the role of Cabify in this project?
Cabify acts as an intermediary and production partner that provides ground transportation and also introduces Voom service for customers.
Are Cabify and Voom the owners of the helicopters?
Voom is not the owner of the helicopters, but it is a subsidiary of Airbus, the aircraft manufacturer. In addition, Voom is the platform that connects passengers with helicopters, which are controlled by independent operators, just like the relationship between Cabify and the drivers.
How can I book a flight?
You can book a Voom flight from Monday to Friday, from 07:00 to 20:00. Visit https://www.voom.flights/es/where_we_fly to find out more.
How far in advance can I book a flight?
You can book a flight up to 7 days before take-off.
What is the minimum time to book my flight?
You must book your flight at least one hour in advance of when you want to fly.
Visit https://www.voom.flights/en/where_we_fly for examples of flights and routes.
How is the passengers’ safety guaranteed?
Passenger safety is our priority. We guarantee your safety in many ways:
- Obey all safety rules.
- We are partners with full license (Part-135) of operation of helicopters by the National Agency of Civil Aviation (ANAC).
- We pay taxes for all helicopters that are operational on Voom, going beyond those used by Civil Aviation authorities.
Is there a risk of being without a helicopter available when I want to book my flight?
Voom is a very popular service and sells out fast. We recommend scheduling your flight in advance to guarantee its availability.
What happens if I miss the flight?
Customers who miss the flight will be charged in full. If you think you will be late, contact Voom at +55 11 4380 7542 or write to email@example.com as fast as you can. We will do our best to ensure you can get your flight. However, we do not guarantee that we can wait if there are more passengers on board.
What if there is no helicopter available?
The Voom service is available from 7 a.m. to 8 p.m., from Monday to Friday.
Do I need to bring my ID?
Yes, when you register you will have to provide your CPF and your passport number. You have to carry this document with you until you get on the helicopter. It is the same procedure that is followed in any airport; That's why we need to confirm your identity.
Can I share my flight with other people?
Yes, there is that option. Our technology benefits the passengers, allowing a lower price for your trip.
What source and destination address do I select in the application?
You can select the exact address where you are at the time of requesting the service. The application will determine which heliport is closest between the two points.
How do I get to the airport?
After scheduling your trip, a Cabify car will pick you up at your chosen location to take you to the heliport.
How long is the flight and the trip by car?
It depends on your current location and the final destination. That’s why it is necessary to schedule your trip at least one hour in advance.
What can I bring with me?
You can bring most of the items that you would normally take to any commercial flight. And the same goes for forbidden objects. Keep in mind that it is forbidden to carry weapons, explosives, sharp objects, chemicals or any other dangerous material.
Can minors fly?
If you want to travel with a child under 18, please contact Voom by calling +55 11 4380 7542 or write to firstname.lastname@example.org as soon as possible.
Can I bring pets?
No, pets are currently not allowed on Voom flights.
Can I bring more people with me or ask for a flight for someone else?
As Voom is still in test mode, it is not possible at this time to schedule a flight for another passenger. All passengers must create their own Voom account. Also, due to technical limitations, we can not guarantee that you will travel on the same flight as your companion.
When should I arrive at the heliport?
You must arrive at least 30 minutes before your flight leaves. You will receive specific instructions on how to find the heliport via email and we will send you a message when your flight is confirmed.
What happens if I fall sick or for any other reason I can not make the flight?
In that case, please contact Voom as soon as possible by calling +55 11 4380 7542 or write to email@example.com.
Can I make changes to my flight after booking?
If you want to make changes to your flight, please contact Voom as soon as possible by calling +55 11 4380 7542 or write to firstname.lastname@example.org.
Can I cancel my flight?
There is a very short cancellation period. Once you receive the confirmation message, you will be charged in full even if you do not take the flight. If you want to make changes to your flight, please contact Voom as soon as possible by calling +55 11 4380 7542 or write to email@example.com.
* CabiFly is only available in São Paulo, Brazil.