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FAQ: Iberia Plus & British Airways Executive Club

1.- I can't enter my affiliate number

    • a.- Are you entering the 8 digits of your affiliate number?

Please remember all affiliate numbers have 8 digits.

    • b.- Is this the first time you've entered your affiliate number in the Cabify app?

Please remember that your affiliate number can only be associated to one Cabify account/ email.

 

2.- My points do not appear in my affiliate program account

    •  a.- Could you register your account in the Cabify app without any problems?
    • b.- Did you travel after registering your Iberia Plus / British Airways Executive Club number in the Cabify app?

Remember that points are not retroactive and will not accumulate if you entered your membership number after your journey was finished.

    • c.- Is this your personal Cabify account or is it a corporate one?

Remember only particular accounts accumulate points, not corporate ones

    • d.- Have you used any vouchers during the transaction? 

Remember, you can make use of only one rewards program at any one time.

 

Program valid only in Spain, México, Chile, Portugal and Brazil

For terms & conditions click here.
 

If you still need help, please fill in the form below and we'll help you as soon as possible.

 

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