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Problems with a journey

What if there’s traffic?

If you’re ordering a journey in real-time, the time you’ll need to wait for your car depends on the demand and the traffic in that moment.

If you’re making a reservation, your car should be waiting at the time you specify.

Unfortunately, there’s nothing that we can do if your ride with Cabify takes longer than expected due to traffic, as obviously traffic conditions are not something that we can control. However, if you are delayed due to a driver error or an error with our service, please contact uswith the details of what happened and we will see what we can do to put it right.

If your driver is late to pick you up for a pre-booked reservation, see "What can I do if I was unhappy with the driver?".

Will the price go up if I'm stuck in traffic?

No, traffic can't cause your journey price to change once you've ordered your Cabify. We've already taken the probable duration of your journey into account when we give you the estimated price at the time of ordering, and this price can only change if you make changes to your journey, go over the courtesy waiting time, request a child seat that's not already included or use a toll road unexpectedly (see 'Can the price change' for more details.)


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