Displaying content in
Back
Problems with a journey

My pick up point doesn’t match my geolocalization

When using GPS location, try and connect to WiFi for greater accuracy. For more tips on how to better give a GPS location, see 'The app isn’t reading my location correctly. What can I do?'.

When you use your GPS location to indicate your pick up point instead of stating an address, the driver will go to whatever address the GPS gives them. If they arrive at this location and can’t find you, they will call you to find out exactly where you are. The journey between their initial location and where you are will count as driver waiting time. 

Please remember, it's your responsibility to make sure you’re in the place you specified for the pick up point. If not, you may be charged for exceeding the courtesy waiting time of 5 minutes and your journey may then be cancelled. If your driver was at the specified location, you will be charged for this cancellation.

Additional regional information

Peru

  • You need to make sure you’re in the place you specified for the pick up point. If you’re not, the journey may be cancelled and you may be charged a cancellation fee, as long as the driver was at the specified location.

 

Was this article helpful?
436 out of 2721 found this helpful
call-center-image

We’re here to help.  Log in to ask for help with your account or with a journey.

Enter I don’t have an account or I can’t log in