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Problems with a journey

Can I cancel my journey without cost?

In Cabify you can cancel your journey without charge, as long as you do it within five minutes of ordering your car and the driver is yet to arrive at the pick up point. Otherwise, we’ll charge you the minimum journey amount.

If you reserved a Cabify, you may cancel it without charge up to two hours before the pick up time, or up to one hour before in Spain (note, in Spain reservations must be made at least 6 hours in advance).

Otherwise, the cancellation cost is the minimum amount of a Cabify journey. You can check it at the "Fares" section of our website.

Additional regional information:

Argentina:

  • If you make a reservation at the airport, you can cancel until 15 minutes before the established time. In case of reservations made for the Corredor Norte/Sur, you can cancel until 20 minutes before the established pick up time.

Colombia:

  • You can cancel a real-time service until 10 minutes after requesting it, as long as the driver has not yet arrived.
  • Reservations can be canceled without cost until one hour before the established pick up time.

Chile:

  • Reservations can be canceled without cost until one hour before the established pick up time.

Portugal:

  • Reservations can be canceled without cost until 45 minutes before the established pick up time.

 

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