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Problems with a journey

My driver arrived late for my reservation. What can I do?

In the rare event that your driver arrives late please contact us with all the relevant details and we will evaluate if you’re eligible for compensation of some kind.

Likewise, if your driver doesn’t arrive in time for your reservation and you cancel the journey, we will refund you any cancellation charges.

Additional regional information:

  • Spain:

If your Cabify arrives more than 10 minutes late, we recommend that you get in contact with us through our Help Center so that we can look into your case

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