Displaying content in
Back
Prices, charges, invoices

Why have I been charged a different prices each leg (outward / return) of the same journey?

Four factors can affect the price of your journey: Distance, predicted journey duration, vehicle availability, any extras.

1. Distance: Our system calculates the kilometres of the optimal route between two points, independently of the route taken by the driver. On occasions, it can happen that the optimal route from A to B is different to that of B to A (e.g due to one-way streets) and therefore any difference in kilometres will affect the price.

2. Predicted journey duration: This of course depends on real-time traffic conditions at the time of ordering. So, if you're returning at a much quieter time than when you left, you may see a lower price when you order your ride.

3. Vehicle availability: High demand surcharges in certain cities may alter prices. For example, if your return journey is at a time of high demand but your outward journey wasn't, your return journey may cost a bit more. Please see "What is the surcharge that applies during periods of high demand?" for more information.

4. Extras: If you use a toll road unexpectedly, make stops mid-journey, exceed the waiting time or use a child seat not already included in the price... all these bring an extra cost.

For more information see 'How is the journey price calculated?'.

Was this article helpful?
170 out of 702 found this helpful
Can't find your answer?
We have a 24/7 support team