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Problems with a journey

What can I do if I was unhappy with the driver?

When you finish a journey, you are asked to rate the your ride - Great, Bad, or Okay - and to give a reason for your rating. So if you're not happy with the service you received, please say so.

Your anonymous feedback will help the driver improve their level of service, and will help us make sure that you and other passengers enjoy the best possible experience.

As well as giving your rating on our app, you may also get in touch with us by heading to the ‘Rides’ section and selecting the ride in question. Once you’ve filled out the details, we’ll look into your case and we’ll get back to you as soon as possible.

 

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